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General terms and conditions

Last updated: July 2026

NumberChords — Thomas Voorwinden

General terms

1. Offer and agreement.

These terms apply to orders for digital sheet music in the file formats stated on the product page and to printed editions where expressly offered. The supplier is the business identified on this page. Before ordering, the customer can review these terms and must accept them.

2. Products.

Digital products are delivered by email or download after successful payment; an explicitly offered printed edition is sent by post. The customer must provide correct contact or delivery details and suitable technical means to receive the product. Prices are shown in the checkout currency and include VAT where applicable. The available payment methods are shown at checkout and processed through Mollie.

3. Intellectual property.

Copyright and other intellectual-property rights in the products remain with the provider or other rights holder. The customer receives a non-exclusive, non-transferable licence for personal, private use. Copying, sharing or commercially exploiting the sheet music without permission is prohibited. Statutory rights concerning third-party claims remain unaffected.

4. Delivery and risk.

Digital products are delivered by the method stated on the product page and in the order confirmation, usually after successful payment. For physical products, risk passes to the customer only when the customer, or a third party appointed by them other than the carrier, receives the product. We deliver within the agreed period; if no period was agreed, no later than 30 days.

5. Right of withdrawal and returns.

For digital content not supplied on a tangible medium, the statutory 14-day withdrawal period continues until performance or the download begins. The right expires only if delivery begins within that period after the consumer has given prior express consent to immediate performance and acknowledged that this causes the loss of the right of withdrawal. That consent and acknowledgement are requested separately at checkout and confirmed in the order confirmation; merely placing an order is not sufficient. If these conditions are not met, the right of withdrawal remains. Statutory rights for a defective or incorrectly delivered product always remain unaffected.

6. Price, payment and invoicing.

Prices are displayed in the currency shown at checkout and include VAT where applicable. The total amount due and payment method are shown in the order summary before confirmation. Mollie processes the offered payment methods and independently processes the payment and technical data required under its own privacy statement. For order handling, we normally receive only the payment status, reference, amount and method and do not routinely store full card or bank-account details. After payment, the customer receives the order confirmation and invoice by email.

7. Liability.

We are liable in accordance with applicable mandatory law. Nothing in these terms limits liability that cannot lawfully be excluded or the statutory rights relating to a defective or incorrectly delivered product. Any other limitation of liability applies only to the extent permitted by law.

8. Complaints.

Complaints about the product or delivery can be submitted by email to info@numberchords.com. We strive to handle complaints quickly and reach a solution amicably.

9. Force majeure and invalid provisions.

We are not liable for a failure to perform caused by circumstances beyond our reasonable control. If a provision of these terms is void or unenforceable, the remaining provisions remain in effect and the invalid provision will be replaced, where possible, by a valid provision closest to its intended purpose.

10. Applicable law.

The agreement is governed by Dutch law. This choice of law does not deprive a consumer of the mandatory protection applicable in the country where they usually live. Disputes are heard by the court that has jurisdiction under applicable national and European law.

11. Ordering process, input correction and confirmation.

Before placing the order with an obligation to pay, you can review and correct the selected products, variants, details, price and any delivery costs. The agreement is concluded when we accept your order. After completion, you receive an order confirmation by email.

12. Functionality and compatibility.

Before purchase, the product page states the available file formats and the known relevant functionality, compatibility, interoperability and any technical protection measures. Suitable software or equipment may be required to open or use the product, as stated there.

13. Statutory conformity.

Digital content and physical products supplied must conform to the contract. If they do not, the consumer has the statutory rights to have them brought into conformity or replaced and, where the statutory conditions are met, to a price reduction or termination of the contract.

Privacy Statement

We process personal data in accordance with the GDPR and collect only the data needed for your order, account, legal obligations and services you choose separately.

Privacy Statement
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