Return policy

For digital content not supplied on a tangible medium, you have a 14-day withdrawal period from the conclusion of the contract. The right expires only when delivery begins within that period after you have given prior express consent to immediate delivery and acknowledged that you thereby lose the right of withdrawal. We confirm that consent and acknowledgement in the order confirmation. Merely placing an order is not sufficient. If delivery has not begun or all these conditions are not met, you may still withdraw within the withdrawal period.

No later than 14 days after you tell us about the withdrawal, we will refund all payments received from you, including the cost of the least expensive standard delivery we offered. We use the same payment method as for the original transaction and charge no refund fee. For physical products, we may wait until we receive the product or until you provide evidence that you returned it.

The right of withdrawal is separate from your statutory rights. If a physical or digital product is not as agreed, is damaged or was delivered incorrectly, please contact us; your statutory remedies remain available.

• Email: info@numberchords.com